Privacy Policy

Who We Are

Our website address is: https://www.goexploreradio.com

Please scroll down to see the details of our Privacy Policy.

Our Data Promise to You

Go Explore Radio is committed to respecting and protecting your data while it’s in our care. We collect personal information to help us understand your needs, guiding how we communicate and interact with you about our products and services, now and in the future. We have strict policies in place to protect your data when you send it to us, when we process it to provide the services you’ve requested, or when, with your permission, we send information we believe will be of interest to you. Your data is securely stored on our servers.

The Lawful Bases Go Explore Radio Uses to Process Personal Data

Go Explore Radio processes personal data based on four lawful grounds: Consent, Contractual Obligations, Legitimate Interests, and Legal Obligations.

1. To perform our contractual obligations to you

We and our external partners process your information to fulfil contractual obligations. For example, when you purchase a subscription, we process payment and contact details as necessary to confirm the subscription and support you.

2. To pursue our legitimate interests

We process your data to meet legitimate business interests, including communicating with you about our services, advertising, events, and marketing. We ensure these activities are balanced against your privacy rights. You can withdraw your consent anytime by using the unsubscribe link or emailing our Data Protection Officer.

3. To comply with our legal obligations

We process and share information as required by law, including protecting our rights or the rights of others. For example, when processing your subscription payment, we may be required to collect specific information for tax or financial reporting reasons.

4. With your consent

Where legally required, we obtain your consent to process your information. For instance, consent is required for certain types of cookies. You can withdraw consent at any time by unsubscribing or emailing our Data Protection Officer.

What Personal Data Do We Collect?

Go Explore Radio collects personal data in several ways:

• Contact information (name, email, phone number).
• Content you share (comments, photos, videos).
• Payment information for subscriptions or purchases.
• Location information when you allow access through a device.
• Information provided in competitions, surveys, or events.
• Data from our business partners and social media platforms.

If you provide information about others (e.g., gift recipients), please ensure you have their consent.

How Do We Keep It Secure?

Your personal data is stored securely on systems located primarily within the UK and the European Economic Area (EEA). Our staff are trained in data security, and we ensure any external service providers meet our security standards. If we or our service providers transfer data outside the EEA, we ensure it’s protected with the appropriate legal safeguards.

How Do We Collect Personal Data?

We collect your data when you:

• Register on our website.
• Subscribe to our service.
• Participate in events or competitions.
• Interact with us via our website, mobile app, or digital services.

We may automatically collect technical information about your device, such as your IP address, browser type, and interaction data.

How Do We Use Your Personal Data?

Fulfillment of a service

We use your data to fulfil the services you’ve requested, such as newsletter subscriptions, event registrations, merchandise purchases or competition entries.

Marketing

We send direct marketing messages only when we have consent or a legitimate interest. You can opt out of these communications at any time by unsubscribing or contacting our Data Protection Officer.

Events

If you attend, sponsor, or exhibit at our events, we may share your information with sponsors or event service providers for health and safety or audience-specific purposes. If you do not wish to share your details, you can choose not to have your badge scanned at events.

Please note that event photos and videos may be taken for promotional purposes. If you have concerns, please email our Data Protection Officer.

Do We Share Your Data?

We may share your personal data with third-party companies to process your orders, provide prizes, or charge your credit card. We ensure all third-party providers meet strict data protection requirements.

In some instances, we may display anonymized data such as your username or comments on our site. Additionally, advertisers may use data (but not personally identifying information) to deliver targeted ads. For more details, refer to our Cookie Policy.

We may also share data when required by law or if we need to protect our rights or those of others.

Cookies and How We Use Them

Cookies are small files sent to your device while browsing our site. Go Explore Radio uses cookies for various reasons, such as:

• Enhancing user experience.
• Tracking website usage for statistical purposes.
• Serving relevant ads and controlling how often you see them.

For more information about cookies and how to control their use, please see our Cookie Policy.

How Long Do We Keep Your Data?

We only retain personal data for as long as necessary, based on the purpose of collection. Once the purpose is fulfilled, we either delete or anonymize the data unless legally required to retain it for a longer period. For details on our retention policy, contact our Data Protection Officer.

Your Rights

Under GDPR, you have the right to:

• Access your personal data: You can request details of the data we hold about you.
• Amend your data: If your data is inaccurate, you can ask us to correct it.
• Delete your data: You may request that we delete your data, and we will review requests on a case-by-case basis.

To exercise any of these rights, please contact our Data Protection Officer.

Opting Out of Marketing Communications

You can opt out of email marketing by clicking the unsubscribe link in the emails we send you. For SMS marketing, reply with “STOP.” If you wish to stop all marketing communications from Go Explore Radio, please contact our Data Protection Officer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via email or through a notice on our website. Any changes will be effective immediately.

Updated September 2024